Careers

Why Resilient Systems?

Every once in a while, a company has super smart people, a really great product, and perfect timing – then magic happens. That's where Resilient Systems is right now… plus we are having a whole lot of fun doing it!

  • We're one of Boston's Best Places to Work. Our enthusiastic employees and pioneering culture is what makes us successful. That's why the Boston Business Journal called us one of Boston's "Best Places to Work."
  • We’re far exceeding growth plans. Bookings grew 600% last year, and we’re approaching an annualized run rate of $20M.
  • We’re winning marquee customers, including top five Fortune 500 organizations in finance, software, engineering, healthcare, and services.
  • We’re garnering recognition from the likes of Gartner, CRN, SC Magazine, and Frost & Sullivan (just to name a few).
  • The market is hot. Gartner tells CSOs, "If you're going to invest in one thing it should be incident response." Forrester tells CIOs, “You can't afford ineffective incident response.”
  • We have a culture of winners who love to work hard, play hard, and help our customers be smarter, faster and stronger. Sound like you?

We’ve achieved these things by going to any length to ensure our customers thrive in the face of their security challenges. We hold ourselves to ambitious standards – and then we crush our goals and celebrate successes. Then we get up and do it again.

If you’re a highly motivated and dynamic individual, who is ready to build something special, we want you on our team.

Office Manager/Receptionist

Resilient Systems is looking for a resourceful, energetic and outgoing Office Manager/Receptionist to join our team and report to the CFO. This position is responsible for reception, day to day office administration, some accounts payable and HR administration, expense report processing, meeting coordination, facilities management and general administrative support.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned from time to time.

Receptionist/Office Manager Duties:

  • Receptionist duties include answering phone, greeting and assisting customers upon arrival
  • Assist with the scheduling of meetings and conference rooms
  • Maintain office areas and equipment, office supplies, furniture, etc.
  • Re-stock office supplies, snacks and refreshments
  • Manage mail distribution and corporate shipping accounts
  • Act as a point of contact with property manager, request facilities maintenance as needed

HR Duties:

  • Support new employee onboarding
  • Maintain employee contact list and up to date org charts
  • Plan company events

Accounting Duties:

  • Review and process employee expense reports
  • Assist in the accurate and timely processing of Account Payable invoices
  • Manage credit card transactions and reconcile credit card activity

KEY COMPETENCIES/QUALIFICATIONS

  • Strong people skills, including the ability to work effectively as part of a team and across multiple functional areas
  • Excellent communications skills, both written and verbal
  • Excellent organizational skills
  • Ability to multi-task
  • Familiarity with Microsoft Office products; Quickbooks knowledge is a plus
  • Administrative/Office Management experience, preferably in technology domain

This position is located in the Boston area. It provides a compelling opportunity to join a rapidly growing early-stage company, fill a significant role in its growth and success, and reap the professional and financial benefits. Interested candidates should forward a resume and cover letter to careers@resilientsystems.com.

Customer Success Engineer

Resilient Systems is the leading provider of incident response software empowering organizations to thrive in the face of cyberattacks and business crises. Our collaborative platform arms incident response teams with workflows, intelligence, and deep-data analytics to react faster, coordinate better, and respond smarter. Headquartered in Cambridge, Massachusetts, Resilient Systems’ customers are some of the world’s most trusted brands.

As a Resilient Systems Customer Success Engineer (CSE), your primary goal is to enable successful adoption of the Resilient platform by our customers. You will work closely with end customers, Account Executives, and Customer Success managers to provide technical support/assistance/guidance to drive engagement with the Resilient Systems platform.  A great CSE will help the customer understand how to use the platform, as well as resolve any/all issues that arise.

This role is pivotal in providing our growing customer base, with lessons learned, strategies, and advice to enhance real world security operations!

Key Responsibilities

·         Qualify, prioritize, and close technical customer problems

·         Respond to customer questions relating to Resilient Systems' APIs and SDKs 

·         Monitor and address customer tickets to understand common issues

·         Champion technical issues/features for customers – modify code as needed

·         Maintain a high retention rate of customers

·         Building support internal support tools and processes

·         Rotating on-call (page duty) for emergency/incident response

Requirements 

·         General understand of certificates, SSL, proxies, SAML, SMTP and IMAP.  Knowledge of Tomcat and PostgreSQL, a plus.

·         Customer-facing experience as well as support exposure to Java, .NET, Python, Certificates/Key Management, PostgreSQL, LDAP/ActiveDirectory, SSO, web services, and Linux.

·         Strong application, networking, and infrastructure knowledge; UNIX, Databases, web services, and Queuing technologies.

·         Fearless in reading/assessing code functionality in other languages and learning quickly.

·         Bachelor's Degree or equivalent in Computer Science or applicable work experience.

·         Love to help customers - be passionate about helping solve real problems.

This position is located at our HQ in Cambridge, MA and provides a truly unique opportunity to join a promising early-stage company, fill a pivotal role in its growth and success, and reap the associated personal, professional, and financial benefits.

Interested candidates who feel that they have what it takes, please forward their resume to careers@resilientsystems.com.

Senior Quality Engineer

Resilient Systems, Inc. seeks Senior Quality Engineers to: 

  • Design test strategies, test plans, and test cases – as well as leverage test automation for our SaaS platform
  • Provide active technical leadership throughout the entire development process, including reviewing acceptance criteria, reviewing test cases and test automation code, setting up environments, and communicating with the project team on defects, issues, and QA status
  • Develop, implement, and debug automated test scripts
  • Extend the test automation framework to support testing initiatives
  • Prioritize testing efforts to best effectuate corporate strategies in collaboration with project stakeholders 

Position located in Cambridge, MA. Requires Master’s Degree in Computer Science or a related engineering field, and three years of experience in: 

  • Software Quality Assurance in an Agile/Scrum environment with manual test case design, creation, and management
  • Software security/vulnerability testing
  • Application performance testing
  • Relational databases (setup and configuration)
  • Software internationalization testing
  • One or more of the following scripting languages: Shell, Perl, or Python
  • Linux and Solaris operating systems
  • Microsoft Active Directory and Exchange Administration
  • Internet protocols including TCP/IP
  • VMWare and other virtualization technologies 

Candidate must have comprehensive knowledge of security and other technologies, including: 

  • SAML, 2-factor authentication, LDAP, Active Directory, content management and collaboration systems
  • Comprehensive knowledge of test automation platforms, including TestNG and Selenium
  • Familiarity with encryption techniques and technologies including the operation of both symmetric and asymmetric encryption and the significance of key lengths and cipher chaining methods
  • Understanding of PKI and certificate authorities
  • Comprehensive experience with at least one authentication solution, such as RSA Authentication Manager or CA siteminder
  • Comprehensive experience with testing on Apple iOS platforms

 

If qualified, send resume by email to careers@resilientsystems.com or by mail to the attention of Mr. Allen Rogers, Resilient Systems, Inc., One Alewife Center, Suite 450, Cambridge, MA 02140 with reference number CS21115.

 

Corporate Controller

The Corporate Controller will be responsible for leading the monthly accounting closes, preparation of financial statements/reports, managing accounting staff, and the financial reporting process.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned from time to time.

  • Responsible for managing month-end, quarter-end, and year-end accounting closes
  • Responsible for managing the preparation of the company’s monthly financial statement reporting package to include budget vs. actual analyses and forecasting
  • Full accounting responsibility for the company’s legal entities in UK and future legal subsidiaries.
  • Research complex accounting issues and implement procedures to ensure transactions are properly recorded under US GAAP
  • Ensure revenue recognition for contracts is in accordance with GAAP
  • Manage tax compliance
  • Manage financial operations functions - accounts payable, accounts receivable, and equity administration 
  • Oversee successful and clean annual financial statement audit and preparation of financial statements and footnotes
  • Lead annual budgeting process
  • Manage and supervise staff and senior accounting staff
  • Assist in the design and implementation of corporate accounting policies and procedures
  • Responsible for ensuring and improving internal controls
  • Evaluate, select, and implement systems for scale
  • Assist with due diligence related to financings
  • Perform ad hoc analysis as required

KEY COMPETENCIES 

  • Sound understanding of US GAAP, general ledger and month-end processes
  • MS-Office proficiency, specifically intermediate to advanced Excel skills
  • Willingness to “roll up the sleeves” and get things done
  • Self-driven, self-starter, goal oriented, and someone who can work independently
  • Strong oral and written skills and the ability to communicate  
  • Ability to help coach accountants
  • Ability to multi-task in a fast paced environment
  • Teamwork and ability to interface with employees and all levels of management 

QUALIFICATIONS

  • 8-10 years of experience in combination of “Big 4” accounting firm and operational experience in technology space
  • SaaS experience preferred
  • Bachelor’s degree in Accounting or Finance
  • CPA is a plus

This position is located in the Boston area. It provides a compelling opportunity to join a rapidly growing early-stage company, fill a significant role in its growth and success, and reap the professional and financial benefits. Interested candidates should forward a resume and cover letter to careers@resilientsystems.com.

Senior Accountant

The Senior Accountant is responsible for applying accounting principles and procedures to analyze financial information, preparing accurate and timely financial reports and statements and ensuring appropriate accounting control procedures are followed.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned from time-to-time.

  • Verify the integrity and accuracy of the general ledger by reconciling accounts, investigating variances, identifying and solving issues, and ensuring that all transactions are accounted for in US GAAP.  This includes:
    • Leading month-end close and financial statement preparation process
    • Preparing journal entries and balance sheet reconciliations
    • Ensuring the accuracy of monthly accruals
    • Completing the monthly financial statement reporting package including P&L, balance sheet, cash analysis and appropriate level of budget to actual variance analyses
  • Complete commission expense and payment calculations
  • Oversee monthly sales calculations and payment process
  • Lead in the compilation and preparation of corporate tax returns and other returns as needed
  • Maintain booking schedule reconciliation between finance and sales-operations, ensuring accurate classification and bookings recognition
  • Record revenue recognition based on contractual terms and GAAP  
  • Research complex accounting issues and implement procedures to ensure transactions are properly recorded under GAAP
  • Assist with the implementation and development of systems, controls, policies and procedures to support growth and expansion. 
  • Partner with various business units in order to ensure financial accountability and provide analytics to drive business performance
  • Mentor and assist in the technical development of other team members
  • Lead the financial statement audit and completion of annual financial statements
  • Coordinate various processes with international accountants and perform consolidation for the Company’s UK subsidiary.
  • Other special projects as necessary

KEY COMPETENCIES

  • Sound understanding of US GAAP, general ledger and month-end processes
  • MS-Office proficiency, specifically intermediate to advanced Excel skills
  • Willingness to “roll-up the sleeves” and get things done
  • Self-driven, self-starter, goal oriented, and someone who can work independently
  • Strong oral and written skills and the ability to communicate
  • Ability to help coach staff accountants
  • Ability to multi-task in a fast paced environment
  • Teamwork and ability to interface with employees and all levels of management

QUALIFICATIONS

  • 3-5 years of general accounting experience
  • Big4 experience preferred
  • Bachelor’s degree in Accounting or Finance
  • CPA is a plus

This position is located in the Boston area. It provides a compelling opportunity to join a rapidly growing early-stage company, fill a significant role in its growth and success, and reap the professional and financial benefits. Interested candidates should forward a resume and cover letter to careers@resilientsystems.com.

 

 

 

 

Senior Channel Marketing Manager

In this role you'll have a direct impact on the success of our channel marketing and sales organizations. Reporting to the Chief Marketing Officer, this newly created role will work closely with the marketing team and the sales organization to define and develop the programs and processes required to drive channel awareness, recruitment, onboarding, and ultimately sales. 

  • Define and deliver channel partner marketing programs to support demand generation targets
  • Define, communicate, and deliver levels of marketing support for each partner type
  • Develop, execute, and track the success of marketing campaigns that promote Resilient through the channel
  • Define and execute awareness programs to keep partners aware of Resilient’s latest campaigns, solution offerings, and channel partner wins
  • Work with marketing and sales to ensure channel marketing programs align with the overall marketing program for each region
  • Partner with marketing and sales to deliver partner events
  • Work with marketing and sales to scope and implement the infrastructure required (ex. Salesforce.com features/ plug-ins) to track programs and their success
  • Manage the channel marketing budget and track ROI for channel programs
  • Work with internal and external resources to deliver finished, approved partner marketing materials and templates
  • Ensure pipeline growth for Resilient and partner sales team within target markets
  • Communicate plans and successes to key marketing and sales stakeholders

The ideal candidate will have the following qualifications:

  • 5-7 years of experience managing channel marketing activities in a fast-paced, rapidly growing organization
  • Highly organized, detail-oriented, motivated, and well-suited to a fast-paced and dynamic environment
  • Excellent written, verbal, and presentation skills
  • Strong performer with a proven drive to succeed
  • Proven ability to collaborate and develop positive business relationships both internally and externally
  • Strong B2B marketing and analytical skills
  • Proven ability to develop programs and tools which map directly to partner needs
  • Experience supporting both direct and indirect sales channels
  • Proven ability to take programs from idea through iteration and delivery
  • Familiarity with SalesForce.com, marketing automation platforms like HubSpot, landing pages, etc.
  • Experience managing events from planning to execution and through follow-up
  • Experience with creating, promoting, and executing online events
  • Proven ability to create clever, compelling content, with a good eye for editing and proofreading
  • Can create and deliver effective PowerPoint presentations
  • Can hit aggressive deadlines while delivering high quality work
  • Ability to work independently in changing environments, and the ability/willingness to learn
  • Enjoy working with a fun, diverse team
  • Interest in emerging technologies and best practices in B2B tech marketing
  • Ability to travel 10-25% of the time
  • Strong work ethic, personal integrity, and passion for building the next big thing

This position is located in the Boston area. It provides a compelling opportunity to join a rapidly growing early-stage company, fill a significant role in its growth and success, and reap the professional and financial benefits. Interested candidates should forward a resume and a short writing sample to careers@resilientsystems.com.

Integrations Engineer

The Resilient platform provides optimal value when tightly integrated with other systems within a customer’s environment. Resilient is looking for a talented individual to join our software development group focusing on product integrations.

The position will involve the following responsibilities:

  • Working with customers to define and document integration requirements
  • Working with engineering to develop and scope optimal integration approaches and designsInstallation and configuration of related software applications and network infrastructure componentsSoftware development to implement the integration according to specification.
  • Documenting the resulting integrationsDeployment and knowledge transfer of the integrations

Successful candidates must have the following qualifications:

  • 5+ years of experience in software development using various programming/scripting languages.
  • 3+ years of experience developing product integrations.
  • 3+ years working as an integration consultant or in a consulting roleSolid understanding of networking and information security principlesProficient with deployment, configuration and management of various enterprise applications.
  • This position is located in the Boston area. It provides a truly unique opportunity to join a promising early stage company, fill a pivotal role in its growth and success, and reap the professional and financial benefits.

Interested candidates should forward their credentials to careers@resilientsystems.com.

Pre-Sales Engineer

This opening is for an experienced pre-sales engineer for our expanding sales team. Successful candidates should be able to explain complex technical topics to an audience with varying technical comprehension. Candidates will provide product demonstrations, pre-sales support, and partner with the account executives to successfully close opportunities.

Required qualifications

  • A passion for doing right by the client
  • An appetite for being a part of a breakthrough approach to security and privacy
  • Experience with security applications and appliances
  • Knowledge of various types of cyber-attacks including system intrusions, DDoS attacks, malware outbreaks and phishing attacks
  • Excellent communication skills
  • Experience with screen-sharing software and providing demonstrations for prospective clients, both remotely and in person

This position is located in the Boston area. It provides a truly unique opportunity to join a promising early stage company, fill a pivotal role in its growth and success, and reap the associated personal, professional and financial benefits. Interested candidates who feel that they have what it takes should forward their credentials to careers@resilientsystems.com.

Sr. Customer Success Engineer

Organization Summary - The Customer Success organization is an industry leading team of highly skilled and experienced individuals all focused on making our customers successful. We offer opportunities ranging from highly technical to strategic and all that's in between.

Position Summary- as a Sr. Customer Success engineer your role will be pivotal in providing our expanding customer base, with lessons learned, strategies, and advice to enhance real world Security Operations teams.

Major functions of the position - Observation of customer environment, orientation of unique customer variables, guidance on enhancing incident response effectiveness and efficiency and providing a roadmap for improved cyber resilience

Minor functions of the position - Supporting customer enhancement requests, customization questions, and best practice discussions

Skills, abilities and knowledge required to perform the work

Technical

  • Listening/ requirements gathering
  • Workflow/ relationship modeling
  • Experience with security technologies of following families
  • SIEM/ Central loggers
  • IDS/IPS/Signature based network monitoring
  • File Integrity Systems
  • Data Loss prevention systems
  • WebApplication Firewalls / proxies
  • Firewalls
  • Encryption Key Management systems
  • Forensics Tools/enCase
  • General knowledge scripting languages
  • In-depth knowledge of MS Windows and Linux operating systems
  • BS or higher degree in Computer Science or a related technical field
  • Process and Communication

  • Ability to create and communicate with data flow diagrams
  • Practical experience with incident handling/chain of custody
  • Willingness to expand knowledge and skill
  • Product demos and training

Position reports to the Manager of Customer Success

This position is located in the Boston area. It provides a truly unique opportunity to join a promising early stage company, fill a pivotal role in its growth and success, and reap the associated personal, professional and financial benefits.

Interested candidates who feel that they have what it takes should forward their credentials to careers@resilientsystems.com.

Business Development Representative

This role will be responsible for prospecting net new business opportunities within an assigned territory. Resilient's Business Development Representatives (BDRs) are responsible for discovering, nurturing and qualifying a pipeline of leads and converting those leads to scheduled demo appointments. BDRs’ work in tandem with Product Specialists and AE’s to perform product demonstrations and guide customers through to a successful trial and closure.

This position carries a both a business development/lead generation and activity based quota.

Our ideal BDRs will have the following qualifications:

  • 2-3 years of successful sales/prospecting experience
  • Experience calling compliance and/or data security software
  • Experience calling into C-level security / compliance / privacy executives
  • Excellent communication skills
  • Experience prospecting for new business and developing warm leads
  • Experience working with CRM systems
  • Strong work ethic, personal integrity, and passion for building the next big thing

This position is located in the Boston area. It provides a truly unique opportunity to join a promising early stage company, fill a pivotal role in its growth and success, and reap the professional and financial benefits.

Interested candidates should forward their credentials to careers@resilientsystems.com.

Account Executive

This role will be responsible for prospecting net new business opportunities within an assigned territory. Resilient's Account Executives (AEs) are responsible for developing, maintaining and nurturing a pipeline of leads and converting those leads to trial. AEs work in tandem with Product Specialists to perform product demonstrations and guide customers through to a successful trial and closure. This position carries a both a business development/lead generation and closed business quota.

Our ideal AEs will have the following qualifications:

  • 2-5 years of successful sales experience
  • Experience selling compliance and/or data security software
  • Experience selling into C-level security / compliance / privacy executives
  • Excellent communication skills
  • Experience prospecting for new business and developing warm leads
  • Experience working with CRM systems
  • Strong work ethic, personal integrity, and passion for building the next big thing

This position is located in the Boston area. It provides a truly unique opportunity to join a promising early stage company, fill a pivotal role in its growth and success, and reap the professional and financial benefits.

Interested candidates should forward their credentials to careers@resilientsystems.com.

Software Engineer - UI

Resilient is looking for a talented individual to join our software development group focusing on web UI development.

Successful candidates must have the following qualifications.

  • Expert knowledge of JavaScript
  • Expert knowledge of web technologies (HTML/CSS)
  • Solid background in Java and REST services
  • Ability to write high-performance, reusable code for UI components
  • Aware of but not reliant on JavaScript Frameworks (jQuery, MooTools, Dojo, etc.)
  • Experience developing rich applications with HTML/CSS/JS
  • BS or MS degree in Computer Science or a related technical field
  • 3-7 years of experience in commercial software development
  • Strong software engineering fundamentals and good interpersonal skills
Desirable:
  • Experience using Backbone.js
  • Experience with MVC frameworks
  • Experience with CoffeeScript
  • This position is located in the Boston area. It provides a truly unique opportunity to join a promising early stage company, fill a pivotal role in its growth and success, and reap the professional and financial benefits.

    Interested candidates should forward their credentials to careers@resilientsystems.com.