Customer Success


Satisfaction Rate


Registered Users on the Customer Success Hub

1 hour

First reply response time to urgent customer requests

Your success is priority number one at IBM Resilient. That’s why we’re proud to have a customer satisfaction rate higher than 97 percent.

IBM Resilient’s Customer Success Engineers (CSEs) are an extension of your IR team, working to help you achieve your cyber resilience goals. We ensure a successful deployment, and provide reliable support and ongoing counsel and best practices.

The IBM Resilient Customer Success Hub is your home for learning about and using the Resilient IRP. The Customer Success Hub provides a range of educational materials – including videos, whitepapers, FAQs, webinars – to help you use the platform to its fullest. It also provides a fast and easy way to search for and access information, and to open, review, and track support tickets.

If you’re an existing IBM Resilient customer, click below to access the Customer Success Hub.

Go to the Customer Success Hub
What makes the Resilient platform unique is how well it can be customized to work with varying complexities and operating models within the incident space. It’s really limitless once it understands how an organization works and their methodologies.

– Director of Incident Response, Fortune 500 financial and business services provider

If you’re ready to take your IR capabilities to the next level, Resilient’s Professional Services team can help grow and improve your IR processes. Learn more about IBM Resilient’s integrations, simulations, and design session offerings.

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